Help Center
gb98 Frequently Asked Questions
From opening an account to bKash deposits, withdrawals, bonuses, and security — you will find detailed answers to everything here.
The direct answers to the questions that come to mind when using gb98 are organized on this page. You will find detailed explanations in the sections below covering account creation and verification, depositing and withdrawing money via bKash or Nagad, welcome bonus terms, cricket betting rules, and responsible gaming. If you cannot find the answer to your question, you can ask us directly on our 24/7 Bengali live chat.
Account and Registration
To register at gb98, you need an active mobile number, an email address, and a strong password. Registering with accurate details makes the verification process faster when you withdraw later. Please note that only one account can be created per person.
No. gb98 is only for people aged 21 and above. You must agree to this condition when creating an account. If an underage account is detected, it will be closed and any deposited funds will be returned.
Use the "Forgot Password" option on the login page. A verification code will be sent to your registered email or mobile number. Enter the code and set a new password. If you have trouble, you can get help in Bengali via gb98 live chat.
gb98 may request identity verification before large withdrawals. Usually a photo of your National ID (NID) or passport is enough. This keeps your account secure and helps prevent fraudulent activity. Once verification is complete, all future withdrawals are processed faster.
No. Under gb98 policy, only one account is allowed per person and per device. If multiple accounts are detected, bonuses may be cancelled and the accounts may be suspended. Different family members may open their own accounts using separate devices and personal details.
Deposits and Withdrawals
Deposits from bKash to a gb98 account are generally instant — in most cases the balance updates within a few seconds to a maximum of 5 minutes. There may be a slight delay during peak server times. If more than 15 minutes pass, contact live chat with your transaction number.
The minimum deposit amount at gb98 is ৳500 and the minimum withdrawal amount is also ৳500. This rule applies to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. Contact live chat to find out the maximum limits.
After a withdrawal request from gb98 is approved, the money generally arrives in your bKash, Nagad, or other account within 15 minutes to 2 hours. Bank transfers may take slightly longer. Having a verified account makes the process faster.
Yes, gb98 supports Nagad and Rocket as well as Upay and bank transfer. Both deposits and withdrawals are available through each method. The minimum amount for each is ৳500. If you save your preferred method in the payment section of your account, future transactions will be quicker.
gb98 generally does not charge any additional platform fees on deposits or withdrawals. However, bKash or Nagad may apply their own transaction charges, which are set by the respective mobile banking operator. For the latest information, contact gb98 live chat or our email.
gb98 supports transfers through the major banks in Bangladesh — including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Withdrawals via bank transfer generally take a little longer to complete than mobile banking.
Games and How to Play
To bet on a BPL (Bangladesh Premier League) match, log in to gb98 and go to the cricket section. You can place bets in the pre-match market before the match starts, and in the live market while the game is in progress. Various bet types are available — match winner, run total, toss winner, and more. Select your stake and market, then confirm to register your bet.
RTP (Return to Player) is the theoretical percentage of money returned to players over the long term in a game. gb98 features games from reputable providers such as Pragmatic Play, PG Soft, and JILI, which are tested by independent third parties. You can find the RTP for a specific game on that game's information page.
Yes, gb98 is a mobile-first platform. All games can be played directly from the browser on both Android and iOS devices. Slots, live casino, cricket betting — everything works smoothly on mobile. Use a stable internet connection for the best experience.
gb98's live casino section features table games from Evolution Gaming and Ezugi. Some tables have Bengali-speaking or Asian dealers. The interface is set up in Bengali, so navigation is straightforward. You can enjoy live roulette, baccarat, blackjack, and other games.
In T20 or IPL live betting, odds change in real time while the match is in progress. New markets open after each over, wicket, or boundary. Go to the "Live" tab on gb98's cricket page, find the ongoing match, and place your bet in the market of your choice. Quick decisions matter because odds change fast.
Bonuses and Promotions
Open a new account at gb98 and make your first deposit of at least ৳500 to receive a 120% welcome bonus — up to a maximum of ৳5,000. Example: deposit ৳2,000 and receive an additional ৳2,400 as a bonus. The bonus is added to your account automatically; no separate code is needed.
The wagering requirement for the welcome bonus is 10x. This means the bonus amount must be wagered 10 times before winnings from the bonus can be withdrawn. Example: if you receive a ৳2,400 bonus, you must place a total of ৳24,000 in bets. Not all games may count toward wagering at the same rate — see the full terms and conditions for details.
gb98's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Your tier rises through regular play and betting. Weekly cashback is 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, and up to 1.2% at Platinum. Higher tiers also come with faster withdrawals and special offers.
Weekly cashback is calculated based on your total net loss for the week. Cashback at the percentage rate set for your VIP tier is credited to your account every Monday. This cashback is ready to use directly — it can be withdrawn without any separate wagering requirement.
Yes, gb98 runs special cricket promotions during BPL, IPL, T20 World Cup, and ICC tournaments. These may include bonus bets, cashback offers, or special odds boosts. Check gb98's promotions page and live chat for the latest promotion details.
Security and Responsible Gaming
gb98 uses SSL encryption technology to keep your personal information and financial transactions secure. The payment gateway is separately encrypted. We do not sell or share your information with third parties. Providing a safe and reliable environment to play in is our goal.
Yes, gb98 places the highest importance on responsible gaming. You can set daily, weekly, or monthly deposit limits if you wish. There is also an option to temporarily pause your account for a set period. Contact live chat for help with these settings.
Yes. If you feel your play is getting out of control, you can request self-exclusion by contacting gb98 live chat or emailing [email protected]. We will act promptly and close your account for a set period or permanently. Playing responsibly is what ensures the best experience.
gb98 believes awareness is the first step to protection. If you or someone close to you is struggling with gambling addiction, visit gb98's responsible gaming page and seek professional help. Our 24/7 live chat team is always ready to assist with any concerns.
gb98 uses software only from reputable and verified game providers. These games run on Random Number Generator (RNG) technology, which is regularly tested by independent third parties. As a result, the outcome of every spin or bet is completely unbiased and unpredictable.
If you see any unfamiliar transactions or logins on your gb98 account, change your password immediately and let us know via live chat or at [email protected]. Our security team will investigate promptly, take the necessary steps, and help keep your account secure.
Contact Support
If you cannot find the answer to your question on this page, our support team is ready to assist in Bengali 24 hours a day, 7 days a week.
Live Chat
For the fastest help, click the live chat button on the site.
For detailed questions, write to us at: [email protected]
Service Hours
24 hours a day, 7 days a week — according to Bangladesh Standard Time (BST).
Bengali Support
Our entire support team is able to communicate in Bengali.
Still have questions? Talk to support
The gb98 expert team is ready to resolve any issue you have in Bengali. Connect via live chat or log in to get started.
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